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brianna m / mosaposa

Returns and refunds

Returns & Refunds Policy ♡

Thank you for supporting my artwork. Each piece is created with care, and I want you to love what you receive. Please review the following policy regarding returns and refunds:

No Returns or Exchanges

All sales are final. Due to the nature of original artwork and made-to-order pieces, I do not accept returns, exchanges, or cancellations once an order has been placed.

Refunds

Refunds are not offered except in the rare case that an item arrives damaged.

  • To be eligible for a refund, you must provide clear photo evidence of the damaged item and its packaging within 7 days of delivery. (The sooner the better)

CONTACT EMAIL : [email protected]

- PLEASE SUBJECT LINE AS "REFUND REQUEST"

  • Once the damage is verified, I will determine whether a refund, partial refund, or replacement (if applicable) will be issued.

Shipping Liability

I take care to package all items securely. However, once an order is shipped, I am not responsible for lost, delayed, or mishandled packages. Any shipping-related issues must be addressed directly with the carrier.

Custom/Commissioned Work

All custom or commissioned artwork is non-refundable under any circumstances.

By purchasing from this shop, you acknowledge and agree to the terms of this Returns & Refunds Policy.